How do I pay?
You pay the salon when the visit is done. Gloé does not take a card.
Can I cancel or move a visit?
Open the booking in the app. A request the salon has not accepted can be cancelled or moved at any time. A confirmed visit can be changed free of charge until that salon’s window. The window defaults to 12 hours and cannot be longer than 24 hours. After that you can still move the visit until 2 hours before it starts, or cancel and the salon is told it is late.
What is a stamp?
A paid visit adds one stamp on that salon’s card. The salon sets how many stamps unlock the reward, and the card is in Rewards.
Can I book for someone else?
Add their name and mobile. The visit has one check-in code, and the stamp stays on your card.
Can we come as a group?
A visit can include up to four people, starting at the same time. Each person chooses services and gets a check-in code.
When is a booking confirmed?
Each salon confirms instantly, or after it accepts the booking. You can see the visit under Bookings.