Terms of use

These terms cover use of the Gloé app, the salon tools, this website, and the admin dashboard.

Bookings

A booking is a request for a service at the time you choose. Each salon confirms instantly or after the salon accepts, according to that salon’s setting. You can cancel or move a request the salon has not accepted at any time. A confirmed visit can be changed free of charge until that salon’s cancellation window. After the window you can still move the visit until the move cutoff, or cancel. A cancellation inside the window is marked late and the salon is told. The salon can decline a request that is still pending, mark a confirmed visit complete, or mark a no-show. Choosing a time and managing the booking happen in the app.

Payment

You pay the salon when the visit is done. Gloé does not take a card payment. You pay the service price after any offer. The salon pays Gloé its fee from the salon statement by bank transfer. A cancellation does not move money through Gloé. Anything already paid at the salon is settled with that salon.

Stamps and offers

One completed visit adds one stamp on that salon’s card. Cancelled and no-show visits do not. When the salon’s stamp goal is reached, a reward is added to the wallet. If a completed visit was not marked, you can send a missing-stamp request for the salon to approve or reject. An offer applies only when the code is valid for that salon, service, and time.

Salons

Salon profiles stay hidden until an administrator approves them. Salons set their own services, hours, confirmation mode, offers, and stamp reward, inside the limits set by the administrator. The fee is confirmed when a salon is approved and is paid from the salon statement by bank transfer. A salon that is blocked does not appear for new bookings.

Accounts

You are responsible for the phone number, email, and password on the account. Do not use the service for unlawful content. The platform can suspend an account that misuses bookings or other people’s data.